How to Change Absolutely Anything: Practical Techniques to Make Real and Lasting Changes by Damian Hughes

Author:Damian Hughes [Hughes, Damian]
Language: eng
Format: mobi
Publisher: Skyhorse Publishing
Published: 2013-05-19T14:00:00+00:00

Look at which column is longest.

• Consider how you treat those people in the first column. How do you behave towards them?

• Looking at those in the second and third columns, what do you think you need to do differently to move them to the left?

This is a technique I use with managers in one retail organisation I support. Every month, they will be asked to answer questions about an employee who will have been quizzed earlier in the day. These questions include the names and ages of their children, their last holiday destination and their favourite sports team. Points are awarded for each correct answer. It is a fun and simple way of finding out who they are and are not connecting with.

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